FAQ bottom frame

1.1Q What is a video alarm?

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1.1A A video alarm is a message sent to the VisorCENTRAL PC that contains both text information and a video clip. The text information contained in the alarm includes date/time, zone activate and cameras pertaining to that alarm, and the video is a programmable length of captured video from a specified camera.

1.2Q Is the VisorNET software upgradeable?

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1.2A Yes, the VisorNET software can be upgraded, both locally as well as remotely, using the VisorCENTRAL software.

1.3Q What video format does the VisorNET use?

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1.3A The VisorNET comes with Motion JPEG (MJPEG) but can be upgraded using either our H.263 or our latest MPEG4 daughter boards.

1.4Q Can I set more than one IP address on the VisorNET?

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1.4A The VisorNET is programmable for multiple IP addresses.

1.5Q How do I set a VisorNET to factory defaults?

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1.5A You can either reset the VisorNET to factory defaults physically or through the web page. Physically, remove the large metal plate from below the VisorNET. There will be several sets of microswitches; find set SW1 (set with 8 microswitches). With the VisorNET powered off, find the switch 5 in SW1 and switch it ON.

Then power on the VisorNET and wait until the only lights that are lit are ‘S’ and ‘LAN’ (and ‘WAN’ if you have a WAN daughter board installed). Then you can power off the VisorNET, switch 5 back to OFF and remount the metal plate. The VisorNET will now have the default settings.

You can also reset the unit through the web link in the web page of the VisorNET, as seen below.

1.6Q What TCP/UDP ports does the VisorNET use?

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1.6A By default, the VisorNET is set to transmit live video and video alarms to the VisorCENTRAL on TCP port 80; however, both of these transmissions are independently programmable. For audio, the VisorNET uses the H.323 protocol, and these ports can be found in the document "VisorNET TCP/UDP ports" which is available in the documentation section of this website.

1.7Q What are the default IP settings for the VisorNET LAN interface?

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1.7A The default IP settings for the VisorNET LAS interface are listed below:

IP address: 192.168.1.1

Subnet Mask: 255.255.255.0

Gateway: (none)

1.8Q ¿A qué velocidad se transmiten las alarmas y cuanto puede durar su transmisión?

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1.8A La velocidad de transmisión de las alarmas depende del tipo de enlace existente entre el equipo y el Centro de Control en el que se encuentra instalado VisorCENTRAL. Las velocidades menores se obtienen en enlaces RTC y las mayores en conexiones de área local. Para una alarma de cuatro segundos de duración el tiempo de transmisión aproximado se recoge en la siguiente tabla:

Transmission Interface (kbps)	Connection establishment (seconds)	Approximated duration of alarm transmission (seconds)
PSTN-14.4	30	60
PSTN-33.6	30	25
ISDN-64	2-3	14
ISDN-128	2-3	7
ADSL-100 (256)	-	9
ADSL-300 (2 M)	-	3
LAN	-	< 1

1.9Q ¿Cómo afecta la posición de la llave a la transmisión de alarmas?

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1.9A La transmisión de una alarma es una de las acciones que se pueden desencadenar cuando se activa una de las entradas del equipo. Las diferentes acciones a realizar se establecen de manera independiente para dos programaciones distintas: día (‘Day’) y noche (‘Night’). La programación que el equipo lleva a cabo viene determinada por la posición de la llave. Si la llave está en la posición ‘Day’ el equipo trabajará permanentemente con la programación establecida en los formularios asociados a ‘Day’; si dicha programación incluye el envío de alarmas a VisorCENTRAL (la opción ‘Send alarm to control…’ del formulario de programación habilitada) se transmitirá una alarma cuando se active una entrada de la zona correspondiente a dicho formulario.

Si la llave está en la posición ‘Night’ el equipo, de manera análoga, trabajará de acuerdo a la programación establecida en los formularios asociados a ‘Night’.

Si la llave está en posición ‘Auto’ el equipo trabajará con la programación ‘Day’ o ‘Night’ en función de la hora del día y de los horarios establecidos en la configuración del equipo.

Finalmente si la llave está en la posición ‘Off’ el equipo ignorará cualquier cambio en el estado de sus entradas. Esto hace que ninguna zona se active y por lo tanto no se lleva a cabo ninguna de las acciones determinadas por la programación de día o noche de dicha zona. Es decir, si la llave está en la posición ‘Off’ no se transmiten ni almacenan nuevas alarmas con independencia de la programación.

1.10Q ¿Qué significa el LED ‘Alarm’?

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1.10A El LED ‘Alarm’ ofrece una indicación visual del estado de la transmisión de alarmas. Si el LED está en verde significa que la alarma está siendo transmitida. Si el LED está en ámbar significa que se está intentando realizar la conexión con VisorCENTRAL. Si el LED está en rojo significa que la conexión con VisorCENTRAL no ha sido posible y la transmisión de la alarma queda pendiente.

1.11Q How are the alarms stored?

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1.11A The VisorNET stores the alarms that have occurred in order and will transmit the oldest alarm first. To store the alarm registry, the VisorNET uses non-volatile memory which means that the contents in memory will not be lost when the VisorNET loses electrical power. When the VisorNET regains power, the pending alarms begin to transmit. With regards to the video associated to the alarms, due to the large storage space it is not possible to store in this memory. Therefore, if a VisorNET loses its electrical power, the images that an alarm has associated are lost.

Productos de video seguridad	Módulos de transmisión de alarmas
VisorNET	MIP
VisorDISK	VisorALARM
VisorCENTRAL
VisorPORTAL
TelsecNVR
VisorEXTENSIONS
VisorAPI

2.1Q What operating systems is VisorCENTRAL compatible with?	<< PREVIOUS	NEXT >>	^ TOP ^
2.1A VisorCENTRAL 6 Suite is compatible with Windows 2000 Pro/Server, XP and 2003 Server.
2.2Q What other software do I need to have installed on my PC for VisorCENTRAL?	<< PREVIOUS	NEXT >>	^ TOP ^
2.2A You will not need any extra software except Sun Java (www.java.com) and Apple Quicktime (www.quicktime.com), which are both free plug-in downloads.
2.3Q What is the functionality of the INPUT and OUTPUT buttons in the VisorCENTRAL WATCH module ‘I/O’ tab?	<< PREVIOUS	NEXT >>	^ TOP ^
2.3A From the I/O tab in the WATCH module, an operator can both sensitize/desensitize the inputs and activate/deactivate the outputs. The idle state of an INPUT is deactivated. In this state, the INPUT button will display a green light as shown in the following image: When the INPUT on the VisorNET has been activated, it will display a red light : The INPUT button can also be clicked so that the INPUT will not trigger an alarm in WATCH. When the button is pressed or clicked on, the button will displayed as shown: The OUTPUT buttons are available for remote activation of those OUTPUTS on the VisorNET. The idle state of the OUTPUT is deactivated. In this state, the OUTPUT button will display a green light : To activate an OUTPUT, simply press or click on that button. The remote VisorNET’s output will activate. Once activated, the OUTPUT button will display a red light :

3.1Q Can I move the saved video to a videotape?	<< PREVIOUS	NEXT >>	^ TOP ^
3.1A The VisorDISK includes both a S-Video and RCA Composite video out connecter.
3.2Q Can I use more than one VisorNET with a VisorDISK?	<< PREVIOUS	NEXT >>	^ TOP ^
3.2A You can associate and record to one VisorDISK with as many as 16 Centers (a center can be up to four VisorNETs using master/slave configuration).
3.3Q Do I have to install the VisorDISK at the same physically location as the VisorNET?	<< PREVIOUS	NEXT >>	^ TOP ^
3.3A No. The VisorDISK is a NVR, which means that it can record from a VisorNET at any location as long as they can communicate using TCP/IP.
3.4Q How do I view the recorded video on the VisorDISK?	<< PREVIOUS	NEXT >>	^ TOP ^
3.4A The recorded video from the VisorDISK can be viewed using any one of four methods. A. Using the VisorCENTRAL application. B. Using the VisorPORTAL with a valid username and password. C. Using the VisorDISK and/or the VisorNET integrated web page. D. Locally using the keyboard, mouse and monitor.
3.5Q Does the VisorDISK record video as well as audio?	<< PREVIOUS	NEXT >>	^ TOP ^
3.5A Yes. The VisorDISK has been upgraded to include the new audio recording feature.
3.6Q What kind of automated recording can the VisorDISK perform?	<< PREVIOUS	NEXT >>	^ TOP ^
3.6A The VisorDISK has both scheduled as well as event driven (i.e. video motion detection, zone activation) recordings. These settings can be programmed down to each camera independently.